“The government work is based on five fundamental values that allow to achieve the main goal – higher living standards for every person in our country,” Godunov said. “All public services are built around human needs, the work is open, it is a common effort that goes beyond departmental barriers, and the entire activity aims to achieve a result. The same principles serve as a foundation of the activity of the Coordination Center, which operates without departmental barriers and unnecessary formalism, relies exclusively on verified data, and takes feedback from citizens into consideration. This kind of approach results in more coordinated and efficient work and successful achievement of targets,” he said.
The Coordination Center is a brand new body which, in particular, deals with federal-level incidents: the most complex and urgent interdepartmental projects. “Since May 2020, the Coordination Center has addressed 28 incidents of the kind, 12 of them have been resolved, four are being monitored for the purpose of staying in control of the situation, and 12 are at the active stage,” Godunov said. “Incidents relate to a great variety of aspects of the national socioeconomic life, such as vaccination, bonuses to medical workers, prices of vacations in Russia, hot food for primary school students, the deficit of medicines, growing food prices, modernization of the BAM and Trans-Siberian railroads, and additional gasification of the entire country,” he said.
The Coordination Center is using special instruments in its work, Godunov said. First of all, it seeks to organize current interaction between agencies. The Coordination Center has everything necessary to solve urgent problems and to organize a discussion and decisions of officials, businesses and experts. Secondly, it uses various communication channels, including special chats. Thirdly, it operates online systems for incident management and business analytics. Fourthly, there is a project management system. Fifthly, it has a system collecting and processing feedback from citizens.
“A mandatory condition of a successful resolution of an incident is that decisions are made exclusively on the basis of primary and verified data received from all necessary sources,” Godunov said. “We are monitoring the quality of data, its completeness and reliability very closely.”
“The Coordination Center has been built and operates on the federal level and integration with a great number of agencies and entities is underway but the system will be working at its full capacity only after the commissioning of the regional segment. For now, we are preparing methodological recommendations and detailed instructions for organizing the interaction between regions and the Coordination Center so that proven tools and approaches become available to all constituent territories of the Russian Federation,” Godunov said.