“Ensuring a balance of interests between the complex composition of interested persons in the field of housing and communal services cannot be achieved without the use of relevant, trustworthy and processable information and high-tech tools for its collecting and processing, as well as consistent state informatization policy”, said the expert of the Analytical Center Maria Shilina in her report “IT development of the housing and communal services sector” at the II International Conference “Information systems and technologies in the housing and communal services sector”.
The housing and communal services sector directly affect the whole population of the country, all levels of state management (local, regional and federal) and nearly 200 000 market participants (managing companies, resources supplying companies, home owners unions) with mutually exclusive interests. Therefore, it is necessary to create a system that will ensure stability in the industry, which will be based on the balance of interests between society, government and business community.
To achieve this goal amendments to the state policy in this industry are required. According to Maria Shilina the policy must be based on self-regulation of IT-market, customer orientation, maximum preservation of existing markets and the promotion of e-document flow. Among the important issues can also be considered the one-time data disclosure (reusable data), unification of interoperability protocols, standardization of requirements for IT-solutions in the public sector, stimulation of the transition to the service model and cloud technologies, as well as technological conflict avoidance and data unreliability.
Expert believes that the creation of the information system in the field of housing and communal services must be focused on finding solutions for these objectives. Unfortunately, the current legislation is focused on creating the information system of the upper level and does not reflect all the necessary aspects.