Analytical Center expert Alexander Malakhov made a presentation on the prospects of new fare collection systems for public transport at the Smart City – New Urban Intelligence conference. The expert talked about the new opportunities that passengers will be getting as a result of digitization.
Speaking about the domestic experience and the current situation Mr. Malakhov noted that at the moment automated fare collection systems are being deployed rater haphazardly, they are having little impact on promoting new solutions to improve safety, environmental friendliness and cost efficiency, each region deploys its own systems and they are hardly compatible with each other. Investment and operating costs still remain very high; there is still conflict of interest between private and municipal carriers, in some regions the needs of people entitled to public benefits are not sufficiently taken into account.
The expert talked about the changes in the processes of interaction with passengers that result from the development of new technologies and about the increased transparency and new opportunities that government authorities now have with regards to analyzing the performance of public transport.
He also touched upon the transition to cashless payment of fares. Today there is the traditional fare collection system that involves the use of public transport cards (2nd generation, card base ticketing) and the new more advanced method that uses cloud-based user accounts to collect fares (3rd generation, account based ticketing). The process works as follows: the passenger follows the navigational commands of the system to get to a public transport stop on time, they then can bring up an app on their smart phone to track the vehicle in real time while the driver sees both the regular stops and on-demand stops while simultaneously getting all the traffic updates. The system sees all transport modes and plots multi-modal routes while the fares get charged automatically.
Mr. Malakhov also talked about the problems with regulations that need to be updated and amended to actively promote the use of new technologies.
Photo: from open sources